Frequently Asked Questions
We know that making the decision to seek therapy services can feel embarrassing, stressful, or even scary. It’s a big step, and we are so happy you’ve made it to our website to learn more about what you can expect from us. Before you schedule an appointment, we know you’ll have a lot of questions for us, and our skilled therapists can’t wait to start chatting with you to provide answers.
To get you started, we’ve also included some of the answers to our frequently asked questions on this page. This is nowhere near a comprehensive list. These are just some of the easier questions we can help you with right now to make the process a little simpler. We look forward to hearing from you when you’re ready to learn more.
Where is Your Office Located?
Our office is at 1018 N. Bethlehem Pike in Spring House. Enter the main door and head upstairs, Suite 203 on the right.
What are Your Office Hours?
Katie is in the office for appointments during the day on Tuesdays and Thursdays, and afternoon/evening hours on Wednesdays.
Genevieve has client hours on Monday through Thursday.
Nate has client hours Monday through Friday.
Alana has client hours Monday, Tuesday & Wednesday.
Maddie has client hours Monday through Friday.
Lauren has client hours Tuesday-Thursday evenings.
Do you Take Insurance?
Katie, Nate & Genevieve are out of network with all insurances, and can provide a receipt for out of network reimbursement. We highly recommend the Reimbursify app to help with this process. Working with our pre-licensed clinicians offers the added benefit of a more affordable price point. However, their services are not reimbursed by insurers.
How Long are Sessions?
Session are 45-50 minutes in length.
How do I Know if You are the Right Therapist for Me?
Great question. Choosing a therapist is a very important decision. We offer free 10-15 minute phone consultations in order to help us determine if one of our team members is a good fit for you. If not, we are happy to refer you to another colleague in the area who would be better suited to help you.
Do I Have to Live in Pennsylvania to Receive Online Therapy?
Therapy services are limited by the states where counselors are licensed. In our office, we have therapists who are licensed to work with patients in Pennsylvania, North Carolina, and Colorado. If you live in any of those states, we would be happy to schedule North Carolina.
What is the Client Portal?
The client portal is a secure website where clients can fill out paperwork, pay online, and send messages to their therapist. Clients will be required to create an account with their email.
Get Started With Therapy Today!
Please contact Lime Tree Counseling to schedule an appointment or a free consultation. We will get back to you as soon as possible and get you scheduled. In our Ambler, PA office, we serve all of Montgomery County, and our therapists are happy to offer online counseling sessions for residents of Pennsylvania, North Carolina and Colorado.